Insurance Trainer & Skills Coach

Training / Sutton / Permanent (Full-Time)
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We are looking for Insurance Trainer & Skills Coach to join our growing business. This is a brand-new role to the company and will support all departments within the business.

The successful applicant will have at least 2 years insurance industry experience, coupled with at least 2 years’ experience of working in a training role.

What will I be doing?

You will be responsible for helping Henry Seymour & Co fulfil its ambitions of providing a clear pathway through the company by giving people both the experience and training required in order to perform their role to the highest standards. You will be responsible for designing, delivery and measurement of a range of technical and soft skill training courses, aimed at individuals ranging from new starters through to experienced staff. Training will be a blend of product specific as well as CII, system, sales and soft skills

Job Responsibilities:

  • Be the administrator of Broker asses where you will design, implement and monitor CPD across the business. You will ensure that all relevant staff complete the IDD modules and 15 hours as a minimum each and every year. You will also confer with team leaders to design bespoke training pathways for individuals to fill the required knowledge gaps which are identified when going through the annual training needs analysis
  • Design, deliver and measure the success of various technical training courses across all areas of the business
  • Design, deliver and measure the success of various soft skill training courses across the various levels of the business
  • Design, deliver and measure the success of various company product specific courses, including when products are updated and annual refresher courses
  • Design, deliver and measure the success of various system training courses. Particularly at induction or any system changes or updates
  • You must have a working knowledge of ICOBS, Industry Regulation and Compliance matters
  • Take an active role in the training and induction of new employees to ensure their skills meets the required levels in order for them to perform their duties to the required standards
  • Deliver various training modules to help individuals attain insurance qualifications such as FIT & Cert CII
  • Prepare and circulate a monthly report and monthly training plan to show progress against CPD and planned courses
  • To always act with integrity
  • To always act with due care, skill & diligence
  • To always be open and cooperative with the FCA, the PRA, any other regulators, compliance teams etc.
  • To observe proper standards of market conduct
  • Adhere to all company policies as detailed in the company handbook

Job Specific Competencies:

Qualifications

  • Cert CII qualification or above
  • Already hold Teaching/Assessing Qualification(s)

Experience

  • Insurance industry experience is essential – minimum 2 years
  • Experience of working in a Training role – minimum 2 years
  • Experience of delivering performance management
  • Proven experience of working to targets and driving performance
  • Experience training, developing and coaching of employees
  • Excellent communication and ability to work with senior stakeholders
  • Previous experience of leading, motivating and coaching both groups and on a 121 basis
  • Strong IT skills

Skills

  • Ability to plan and manage your time and to work on a number of training projects concurrently
  • Excellent numeracy and communication skills
  • Able to manage time effectively
  • Knowledge and understanding of a wide range of insurance contracts including current market conditions
  • Knowledge and understanding of FCA rules and guidelines as well as GDPR & IDD
  • Knowledge and understanding of the firms IT system
  • Willingness to continue to learn and develop
  • Flexible approach to work
  • Administrative and IT skills.
  • Understanding of principles of insurance

Behaviours

  • Professional and friendly personality
  • Able to take ownership of situations with a positive, can-do attitude
  • Able to work within a fast paced, engaging environment
  • Ability to relate to others in a positive manner and build strong working relationships
  • Able to manage priorities and multiple demands while displaying resilience

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